Overview
Our refund and returns policy lasts 30 days from the order date.
If 30 days have passed since your order was placed, unfortunately we’re unable to offer a full refund. Please get in touch to discuss your options.
To be eligible for a return, the item(s) must be unused and in the condition supplied. The item(s) must also be in the original packaging. If an item is not in its original condition and packaging, a refund will not be issued.
Due to the customisations made specifically for your order, custom cut spokes are exempt from returns and refunds.
Additional non-returnable/non-refundable items include gift cards and downloadable software products.
To complete a return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to confirm receipt and notify you of the return status.
If the return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your item(s), please contact colin@ambikeco.com to arrange the details.
You will be responsible for paying for your own shipping costs for returning your item. The original shipping costs from the order are non-refundable. If you receive a refund, the original cost of shipping will be deducted from the refund total.
You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at colin@ambikeco.com for questions related to refunds and returns.
